To guide the relationship between consumers and businesses in matters not covered by consumer legislation.

Basic principle

It is applied on a voluntary basis by businesses.

The Code provides additional benefits to consumers regarding the policy and the conditions applied by the trader, the product returns, the product returns in sales periods, the gift vouchers, the discount vouchers, the offers provided by the trader, the trader’s behavior and service to the consumer and complaints handling.

The Code also contains basic recommendations that the consumers are advised to adhere to for their own benefit.

For more information and for the detailed provisions of the Consumer Code of Conduct visit the website of the Consumer Protection Service: www.consumer.gov.cy